Technical Support

Cancellation Policy

In order to cancel or reschedule your appointment without any additional fees, we require at least 48 hours or more notice to give us enough time to fill your spot. Cancellations and/or rescheduling requests made with less than 48 hours’ notice will be charged a $35 fee. Clients who “do not show up” without notice will be charged a $50 fee. Fee will be collected at new appointment request. Appointments will not be set until fees are paid. In order to reschedule your cancelled appointment with less than 48 hours’ notice, the cancellation/reschedule fee will need to be paid. Sandra’s Freelance Accounting LLC has the right to allow exceptions on a case-by-case basis. To cancel or reschedule, please contact us via email at sandra@smfreelance.com, my assistant kendra@smfreelance.com, or call our phone 443-472-2556. Once rescheduled, a confirmation email/text will be sent. Emergency Exceptions: We reserve the right to waive late fees or penalties at our sole discretion in verified cases of emergency or extreme weather. Please reach out to us directly if you need to discuss an exception. If Sandra’s Freelance Accounting LLC must cancel or reschedule your appointment due to unforeseen circumstances, we will notify you as soon as possible and offer a priority rescheduling at no extra charge.